frequently asked questions

Water

If there is water on the floor it is possible the machine detected a false leak and shut itself off precautionarily. Please check if your drip-tray needs to be emptied.

Troubleshooting beings with unplugging the machine and waiting 5 minutes. Then, plug back in and wait another 5 minutes before testing the dispense.

If this does not work please check and see if the valve is in the off position. Watch our tutorial on how to shut off your water.

If this is not the issue then it is possible the water in your building is turned off, please inquire with your building management company or onsite facilities-team.

If the problem remains please call 718-313-0113 and we will troubleshoot with you or schedule service if needed, thank you.

The hot-water switch on the back of the machine may be turned off and you simple need to turn it on. Try flipping the switch and wait about 5 minutes for the water to heat up before testing the dispense. Be careful not the burn yourself! If you are confused on how to use the hot water feature please contact us 718-313-0113 and we will troubleshoot with you or schedule service if needed, thank you.
This taste is caused by the in-tank self-cleaning feature called ozonation, to remedy please fill at least 8 cups with water and empty. If this problem persists please contact our team so we can adjust your “ozonation” settings.

If it is a 4iM, Here are the easy instructions to the reset machine to correct setting:
Step 1. Unplug machine
Step 2. Plug it back in and screen will appear with “Types of Filtration”
Step 3. Hover hand over cold water dispense until it moves to “Carbon Filters”

Coffee

Please make sure your bin tray is empty. If you have an X1 the machine will briefly say “out of order” if the door is opened and closed for any reason.
There is a red button on the inside of the machine that we recommend you press daily to cleanse the machine with hot water.
The white sensor-button behind the drip-tray is likely stuck and just needs to be wiped down with hot water or wiggled around gently.

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POPULAR HYDRATION STATIONS

FloWater-Bottleless-Refill-Station-by-Hydr8

Large Volume
Touchless Purification

4i-Bottleless-refill-station-by-Hydr8

Advanced Touchless
Hydration

IceM8 Bottleless refill station

Touchless Hot, Cold,
and Chewable Ice

Carbon8

Dispenses Sparkling,
Cold, and Hot Water